FAQs
Warranty
Our sticks come with a 30-day limited warranty covering any manufacturer defect. If sufficient proof is present that the stick failure is due to a manufacturing defect, and not other outside forces, a one-time replacement stick will be provided. For any warranty claims email us at carbononehockey@gmail.com. Customer is responsible for additional shipping charges for return of broken stick, as well as, receiving the new warrantied stick.
Domestic Shipping
For shipping within the continental US we utilize USPS Priority Mail. This is the most economical and quick way to ship hockey sticks.
International Shipping
For shipping outside of the continental US shipping costs and couriers vary. We ship all orders to Canada through USPS Priority Mail International Service. If you are making an international order, email us for an accurate shipping cost and delivery estimation.
Custom Stick Orders
For any custom stick orders, including but not limited to, custom name plate or any custom specifications, the delivery time is approximately 8-12 weeks. We will work to get your stick to you as soon as possible, but custom requests require a longer delivery time frame.
For any additional questions do not hesitate to email us at carbononehockey@gmail.com!